COOL AFRICA TERMS AND CONDITIONS

Terms and conditions:

First of all – thank you for choosing Cool Africa. You can be assured of our best service at all times.

With international jobs, FULL balance must be paid before ANY goods will leave our premises.

With all DIY jobs and bank financed jobs we will need a 75% deposit, and the balance before any goods will leave our premises.

In the case of a room/s being built in a newly built house/premises, please ONLY accept the new/revised quotation on COMPLETION of the house/premises. No orders/deposits will be accepted before then.

Work that will be done covers ONLY the work that was quoted on. Written site instructions to be provided for ANY extras that need to be done.

Any extras done WILL be charged for.

If no order form were received, the first payment will be seen as a full acceptance of all of our terms and conditions.

All guarantees are subject to quarterly services. Services for client’s own account.

Guarantee does NOT cover rain, hail, thunder, wind, snow or any other act of nature.

Guarantee does NOT cover breakage due to unstable voltage. 

Guarantee WILL lapse if anyone other than a Cool Africa technician works on, or adjust ANY of the equipment. We know exactly what we did.

Guarantee WILL lapse if rooms are not used for the purpose the refrigeration was designed for. We CAN see that. Do NOT provide us with false information in order to get a better price, and then wonder why the room’s not working. Each room’s refrigeration (except when stated otherwise) is designed for each client’s own special needs.

Guarantee does NOT cover labor and transport costs caused due to consequential damage. This needs to be paid in advance.

If compressor needs to be replaced during the guarantee period, the client has to pay for the new compressor. Our supplier tests the compressor and cut it open to see what caused the breakdown. When the test results come back and they have to credit us for the broken compressor, we will refund you for the new compressor. If it was found that the compressor broke down due to one of the reasons mentioned in this terms and conditions, there will be no refund.

Factory guarantee ONLY covers mechanical faults, and NOT abuse due to misuse, acts of nature, unstable voltage or if units break down due to not being serviced.

NO guarantee on electrical equipment, as we don’t get any guarantee from our suppliers.

We give NO guarantee whatsoever on second-hand equipment.

We give NO guarantee whatsoever if we do not supply equipment.

Deposit WILL be forfeited if order is cancelled as we pay out the deposit to our suppliers the moment we receive it and we don’t get deposits back from suppliers.

We take no responsibility for clients’ solar that is not big enough to pull down refrigeration. We work out the refrigeration on cold and freezer rooms according to specifications supplied to us by you the client.

ALL goods remain the property of Cool Africa, UNTILL PAID FOR IN FULL, and we reserve the right to remove ANY equipment to the value of the outstanding amount should we not receive final payment.

Please supply a smooth levelled surface where the panels will be erected, a suitable power point right next to where the refrigeration is going to stand and a suitable platform/wall where the refrigeration is going to stand/ be fitted.

Extra costs WILL be charged if site is not ready for installation on the date agreed upon.

Guarantee starts the moment the job card is signed off.

Cool Africa takes NO responsibility for any materials once collected by the client or courier/transport company. We do everything in our power to make sure that goods are loaded correctly at our premises, what is done to it after leaving our premises is not our problem.

All terms and conditions on the job card, on the order form and on the website ARE STRICTLY ADHERED TO. NO exceptions. It is your responsibility to read it and ask us questions to make sure that you understand it.

PLEASE NOTE: If job card is signed off it means that you – the client – are satisfied and have no problem with paying the outstanding amount A.S.A.P.

Due to numerous fraudulent encounters, balance is payable before commissioning and startup of units will commence. If not, equipment to the value of the outstanding amount will be removed. Reinstallation fees as well as the original outstanding amount will then be payable before reinstallation, commissioning and startup of units.

Any legal fees due to any terms and conditions above not met will be for client’s account.

By signing this document, you state that you have read the terms and conditions, and is agreeing with it.